FAQ

Frequently Asked Questions

1. How long does shipping take?

Standard shipping takes 7–15 business days. Expedited shipping takes 3–7 business days. Processing time is 1–3 business days.

2. Do you offer free shipping?

Yes! We offer free shipping on eligible orders. The free shipping threshold is shown at checkout.

3. Can I return or exchange my order?

Yes, we accept returns within 30 days of delivery. Items must be unused and in original packaging. Please refer to our Return & Refund Policy for details.

4. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to activate.

5. What payment methods do you accept?

We accept all major credit cards, PayPal, and other payment methods shown at checkout.

6. How do I find my shoe size?

Please refer to the size guide available on each product page to find the best fit for you.

7. How can I contact customer support?

You can reach us at support@denyva.shop or call +1 5304980726. We respond within 24–48 hours.